Privacy Policy

At Mukthi Pharma, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Payment Information (processed securely through trusted payment gateways)
• Order History

Non-Personal Information

We may automatically collect certain technical information, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Pages Visited
• Date and Time of Access
• Referral Sources

This information helps us improve our website performance and user experience.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Manage your account and order history.
• Respond to your enquiries and customer support requests.
• Send order confirmations and shipping updates.
• Improve our products, services, and website performance.
• Prevent fraudulent transactions and enhance website security.
• Comply with legal and regulatory obligations.
• Send promotional offers, newsletters, or product updates (only if you have opted in).

Payment Information

Mukthi Pharma does not store your debit card, credit card, UPI PIN, or net banking credentials.

All online payments are processed through secure and trusted third-party payment gateways that use industry-standard encryption and security protocols.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Enhance your browsing experience.
• Analyse website traffic and user behaviour.
• Measure marketing campaign performance.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

Mukthi Pharma does not sell, rent, or trade your personal information.

We may share your information only with:

• Delivery and logistics partners for order fulfilment.
• Payment gateway providers for secure payment processing.
• Technology and hosting service providers.
• Government authorities or law enforcement agencies when required by applicable law.

All third-party partners are expected to maintain the confidentiality and security of your information.

Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders.
• Provide customer support.
• Meet legal, accounting, and tax obligations.
• Resolve disputes and enforce our policies.

When the information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw your consent for marketing communications.
• Request details regarding how your information is processed.

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Mukthi Pharma is not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

Mukthi Pharma reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Mukthi Pharma

Address:
K.P. XV/99, Mudapuram P.O.,
Chirayinkeezhu, Thiruvananthapuram,
Kerala, India

Phone: +91 98470 69166

Email: mukthipharma123@gmail.com

Customer Support Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (IST)

We are committed to addressing your privacy-related concerns promptly and transparently.